The hospitality industry offers guests experiences like no other. They have plenty to look forward to when checking in to a hotel, whether the place is modest or luxurious. Everyone needs a little getaway now and then. As the hotel manager, you want to provide them with an enjoyable time.
When giving people a nice experience, you must look out for their well-being. For this and many other reasons, you should prioritize safety and security in a hotel to create a welcoming environment.
Give Guests Peace of Mind
Ideally, you want your hotel to be a destination that guests love. For this reason, it’s important to prioritize safety and security, as it allows them to feel comfortable. You can do this right at check-in by giving them a unique key to their room so that only they can enter it, along with trusted staff members for housecleaning duties.
Ensure you keep your security system up-to-date. If anyone besides guests and designated staff members can enter the room, it likely is a sign you need to upgrade your access control system.
People staying at your hotel should be able to leave their belongings in the room without worrying about theft. Consider having a safe in the room to assuage any worries and give them an extra layer of protection.
Keep Your Staff Safe
Just like the guests, your staff needs to feel secure in the hotel. One way to accomplish this is to start with good hiring practices. While people can put on their best faces in an interview, you should ideally run a background check on all your employees. After all, you want to ensure that you can trust them with respecting guests’ privacy and belongings.
In addition to having clerks at the desk, workers in restaurants, and housekeeping members, you should also consider hiring security guards. Quality officers can keep staff and guests safe by making regular rounds of the hotel. Always have some security in the lobby area, as it’s the point where people regularly enter and exit.
Be Prepared for an Emergency
Lastly, you want to make all efforts to prepare your staff for emergencies. Establish a proper protocol for what to do in a fire or other natural disasters. You also should post evacuation routes on doors to let guests know what to do in these scenarios.
Your staff should also prepare for the following emergencies:
- Drunk and disorderly behavior of guests
- Potential accidents, such as a slip and fall
- A guest passing away from natural causes
- Theft and vandalism
Emergencies can happen, but proper guidelines help staff and guests get through stressful times.
Knowing why it’s important to pay attention to security can keep everyone as safe as possible. Do your best to cultivate a great environment at your hotel. This will keep guests coming and improve the chance of your staff sticking around long-term.